Shipping policy

Shipping Policy

Last updated: September 23, 2026

At HART, we want your Weekender to arrive safely and make the delivery process as clear as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and handled if delivery issues arise.

Order Processing

Once your order is successfully placed, you will receive an order confirmation email at the email address provided during checkout.

Orders are prepared for shipment after payment has been successfully authorized and your order details have been confirmed.

Processing times are separate from carrier transit times. During launches, holidays, promotional periods, or periods of high order volume, additional processing time may be required.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates

Available shipping methods and shipping charges are calculated and displayed during checkout based on factors such as:

Your delivery address
The shipping destination
The size and weight of your order
The shipping method selected

The shipping amount shown at checkout will be included in your final order total before payment is submitted.

Any free-shipping promotions, when available, will be subject to the terms displayed on our website or during checkout.

Estimated Delivery

Estimated delivery times shown at checkout are provided as estimates and begin after your order has been processed and transferred to the shipping carrier.

Delivery times may vary because of circumstances outside HART's control, including:

Carrier delays
Severe weather
Holidays
High shipping volumes
Customs processing
Incorrect or incomplete delivery information
Other transportation disruptions

We cannot guarantee an exact delivery date unless specifically stated otherwise.

Order Tracking

When tracking is available, you will receive a tracking number by email after your order has shipped.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

If your tracking information has not updated for an extended period, please contact us through our Contact page and include your order number.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your:

Name
Street address
Apartment, suite, or unit number
City
State or province
Postal or ZIP code
Country
Email address and contact information

If you notice an error after placing an order, contact HART as soon as possible.

We will make reasonable efforts to update the shipping information before fulfillment, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

HART is not responsible for delays, additional shipping charges, or packages delivered incorrectly because of inaccurate information provided during checkout.

International Orders

Where international shipping is available, eligible destinations and shipping options will be displayed at checkout.

International orders may be subject to import duties, customs fees, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these additional charges are the responsibility of the recipient and are not included in HART's product or shipping prices.

Customs processing can also affect delivery times. HART does not control customs inspections or customs-related delays.

Lost or Delayed Packages

If your shipment appears delayed, please check the tracking information supplied by the carrier first.

If tracking indicates that your package has been delivered but you cannot locate it, we recommend:

Checking around the delivery location.
Asking other household members, neighbors, front desk staff, or building management.
Allowing a short period of time in case the carrier marked the package delivered before completing delivery.
Contacting the shipping carrier using your tracking number.

If the package still cannot be located, contact HART with your order number and tracking information so we can review the situation and assist where possible.

Packages Damaged in Transit

Please inspect your order when it arrives.

If your shipment arrives visibly damaged or your product appears to have been damaged during transportation, contact us as soon as possible and provide:

Your order number
A description of the issue
Photographs of the product
Photographs of the shipping packaging
Photographs of the shipping label, when available

Please retain the original packaging while the issue is being reviewed.

Issues relating to craftsmanship or manufacturing defects may also be covered separately under HART's 1-Year Craftsmanship Guarantee, subject to its applicable terms.

Returned or Undeliverable Packages

Packages may be returned to HART by the shipping carrier because of circumstances such as:

An incorrect or incomplete address
Failed delivery attempts
Refusal of delivery
Failure to collect the package
Other carrier-related delivery issues

If an order is returned to us, please contact HART so we can determine the available next steps.

Additional shipping charges may apply if an order needs to be shipped again because of an incorrect address or another issue outside HART's control.

Order Changes and Cancellations

If you need to modify or cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request, but once an order has entered fulfillment or has been shipped, it may no longer be possible to modify or cancel it.

If an order has already shipped, any applicable return or refund request will be handled according to our Refund and Return Policy.